Join us online join us irl About
JOIN SOULFRIENDS

PRIVACY POLICY.

Last Modified: October 1st, 2026

Company does not sell personal data, including sensitive or biometric personal data.

 

  • INTRODUCTION. SOULFRIENDS LLC ("Company") respects your privacy. This Privacy Policy sets forth Company's policy with respect to the types of information we may collect from you or that you may provide when you visit soulfriends.community ("the Website"), including: (A) any content, services, functionality, mobile applications, downloadable materials, and courses; and (B) when you interact with our advertising and applications on third-party websites, if those advertisements include links to this policy ("the Services"). This policy does not apply to any information collected by any other means, including information collected by third parties or affiliates, including through any application or content that may be accessible or linked from the Website. If you do not agree with our Privacy Policy, your choice is to not use our Website. By accessing or using this Website, you agree to this Privacy Policy and the Terms of Use found here: https://soulfriends.community/terms-of-use. This Privacy Policy may change from time to time and your continued use of this Website after we make changes is deemed to be acceptance of those changes.
  • CHILDREN UNDER THE AGE OF 18. Our Website is not intended for children under 18 years of age. All Website users must be at least 18 years of age. If we learn we have received information from a child under 18, we will delete the information. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through the Website or Services, please contact us and we will endeavor to delete the information from our database. If you have reason to believe that a user is under 18 years of age, notify the Company at hello@soulfriends.community. Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information.
  • WHEN WE COLLECT INFORMATION FROM YOU. We collect data and process data when you access our Website, fill out forms on our Website, register, make a purchase, sign up for our newsletter, respond to a survey, surf the Website, or use or view our Website via your browser's cookies. Our Company may also receive your data indirectly from the following sources: Instagram, Facebook, and other social media direct messages, as well as text and WhatsApp messaging.

  • WHAT TYPES OF INFORMATION WE COLLECT FROM YOU.
      1. Voluntary Information
        1. When you visit our Website or use our Services we collect certain types of information from you. This includes your name, email address, mailing address, phone number, credit card information, and purchase history.
        2. When you provide information to us, we collect certain information from you, such as information that you provide by filling in forms on our Website, copies of your correspondence, or purchases made.
        3. You may also provide information to be published or posted on public areas of the Website ("User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk.
      2. Automatic Data Collection
        1. We also collect information automatically through cookies and other tracking technologies such as information about your internet connection, your IP address, traffic and location data, logs and other information. The information we automatically collect helps us to improve our Website and deliver a better service.
        2. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See our Do Not Track Policy below.
        3. The categories of consumer data we have collected within the past 12 months includes name, email, phone, address, and purchase history. 
  • HOW WE COLLECT INFORMATION FROM YOU. The data controller is SOULFRIENDS LLC. The technologies we use for automatic data collection may include: 
      1. Cookies. Cookies are small files placed on the hard drive of your computer that enable the website or service provider's systems to recognize your browser and remember certain information. We use functionality cookies to recognize you on our Website and remember your previously selected preferences, such as language and location.
      2. Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to access certain website statistics.
      3. Our Website is hosted on the Kajabi platform. Kajabi, as our website and course hosting provider, uses its own cookies and tracking technologies to operate the platform, process payments, and support site functionality.
      4. You may refuse to accept browser cookies by activating the appropriate setting in your browser, but if you do, you may not be able to access certain parts of our Website or Services. We also use flash cookies or web beacons for automatic data collection. You may also provide information that is public or displayed on public areas of the Website, or transmitted to other users of the Website or third parties ("User Content"). Your User Content is transmitted to others at your own risk.
  • HOW WE USE YOUR INFORMATION. Processing of your information is necessary for the purpose of legitimate interests and does not infringe on any fundamental rights and freedoms. Some of those legitimate interests include: direct marketing, processing of client data, ensuring network and information security, and fraud prevention. We use your information to understand and store information about visitors' preferences, to compile aggregate data about site traffic and site interactions, to provide you with information, products, or services that you request from us or that we think you may like, to provide you with notices about your account, to carry out billing and collection, for customer support, for marketing purposes, and in any other way we describe when you provide information to us. We do not use automated decision-making in processing your personal information. You can request a manual review of the accuracy of an automated decision-making process if you are unhappy with it. We do not sell personal information or consumer data for monetary gain or valuable consideration.
  • THIRD PARTY DISCLOSURES. Some content or applications on the Website are served by third parties, such as advertisements. We do not control third parties' tracking technologies. You should consult the privacy policies of any such third party for more detailed information on their practices. Our Website contains links to other websites. Our Privacy Policy applies only to our Website, so if you click on a link to another website, you should read their privacy policy.

  • HOW WE DISCLOSE YOUR INFORMATION.
      1. We may disclose aggregated information about our users and information that does not identify any individual without restriction.
      2. We disclose personal information that we collect or you provide to service providers who perform services on our behalf, namely: our website, data management, and sales platform (Kajabi); our chat and direct-message automation platform (ManyChat); and our workflow automation tool (Zapier), which transfers lead and contact information from ManyChat into Kajabi to support segmented email and funnel communications. These service providers are only permitted to use your information to provide services to us and are not permitted to sell your information.
      3. If you join our WhatsApp community group, your phone number will be visible to other members of that group, and your messages within the group are processed by WhatsApp (a Meta company) as the platform provider.
      4. We may also disclose your personal information to comply with any court order, law, or legal process.
      5. We use your provided data to prevent fraudulent purchases by sharing your data with credit reference agencies.
      6. We will release information when it is appropriate to comply with the law or enforce our site policies.
      7. Do Not Track Policy: Our site honors Do Not Track ("DNT") browser settings. We do not track your online browsing activity on any other online service.
      8. We do not transfer personal data collected from you to third-party processors located internationally. Please be aware that such countries may not have the same level of data protection; however, our collection, storage, and use of your personal data will continue to be governed by this Privacy Policy.
  • HOW WE STORE AND PROTECT USER INFORMATION.
      1. Company has implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, and disclosure. These security measures include:
        1. All payment information is encrypted.
        2. All information you provide to us is stored on our secure servers behind firewalls.
        3. We use regular Malware Scanning.
        4. No transmission over the internet or email is completely secure or error-free. Please keep this in mind when disclosing personal information over the internet.
      2. We will retain your personal information for as long as we have an ongoing relationship with you (for example, while you are a SoulFriends, Sanctuary, Studio, or Forge member, or otherwise engaging with our Services) and for a reasonable period afterward where we have a legitimate business, legal, or tax-related need to retain it. Once that period has expired, we will delete the information or convert it to aggregate, de-identified data. Our website and course platform, Kajabi, also maintains its own data retention practices as our service provider.
  • YOUR CALIFORNIA PRIVACY RIGHTS.
      1. If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
      2. Under the CCPA, California residents have the right to opt out of the sale of personal information about them or their household, such as their name, postal or email address, and other personal identifying information. This right is subject to certain exceptions, including information we share with certain third-party service providers so they can perform business functions for us or on our behalf. You may opt out by emailing hello@soulfriends.community.
      3. In the preceding twelve months, we have not sold personal information. Our policy is that we do not and will not sell your personal information, unless you give us your consent or direct us to do so.
  • YOUR STATE PRIVACY RIGHTS. State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide their state residents with rights to:
    1. Confirm whether we process their personal information;
    2. Access and delete certain personal information;
    3. Correct inaccuracies in their personal information;
    4. Data portability; and
    5. Opt out of personal data processing, or limit or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights, please contact hello@soulfriends.community. 

  • RIGHT TO OPT OUT. You have agreed to receive marketing material from the Company and have consented to the Company disclosing your information to third parties for marketing purposes. You may opt out at any time. If you no longer wish to be contacted for marketing purposes, please click here: [OPT-OUT LINK — to be added].
  • YOUR DATA PROTECTION RIGHTS. 
    1. The Right to be Informed: This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
    2. The Right to Access: This is your right to see what data is held about you by a Data Controller.
    3. The Right to Rectification: You have the right to have your data corrected and amended if what is held is incorrect. You can request that we correct any information that you believe is inaccurate or complete information that you believe is incomplete.
    4. The Right to Erasure: Under certain circumstances, you can ask for your personal data to be deleted (also called "The Right to be Forgotten"). This applies if the personal data is no longer required for the purposes it was collected for, your consent has been withdrawn, or the personal data has been unlawfully processed.
    5. The Right to Restrict Processing: This gives you the right to ask for a temporary halt to processing of personal data, such as while a dispute or legal case is concluded, or the data is being corrected.
    6. The Right of Portability: You have the right to ask for any data supplied directly to the Data Controller by you to be provided in a structured, commonly used, and machine-readable format. You may request copies of your personal data from us, or request that we transfer the data to another organization or directly to you, under certain conditions. We may charge a small fee for this service.
    7. The Right to Object: You have the right to object to further processing of your data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
    8. Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing.
    9. Right Not to be Subject to Discrimination for the Exercise of Rights: The Company will not refuse goods or services to individuals who exercise their consumer rights.

If you would like to exercise these rights, please contact us at hello@soulfriends.community.

  • CHANGES TO PRIVACY POLICY. The date the Privacy Policy was last revised is identified on the first page of the Privacy Policy. We reserve the right to update this policy, and if we make material changes to how we treat our users' personal information, we will notify you by email. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.
  • CONTACT. You may send us an email to inquire about our Privacy Policy or to request access to, correct, or delete any personal information that you have provided to us at:

 

SOULFRIENDS LLC

8705 Lynrock Circle

Reno, Nevada

808-343-4229

hello@soulfriends.community

 

  • COMPLAINTS. Should you wish to report a complaint, or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office (if you are located in the United Kingdom) or the European Data Protection Board.

  • INDIVIDUALS LOCATED WITHIN THE UNITED KINGDOM.
    1. Restricted Transfers
      1. Our Company may make a restricted transfer if the receiver is located in a third country or territory or is an international organization, covered by UK "adequacy regulations." If there are no adequate regulations about the country, territory, or sector for the restricted transfer, our Company will determine whether the transfer can be made subject to 'appropriate safeguards' as listed in the UK GDPR. Before relying on an appropriate safeguard, we will be satisfied that the data subjects of the transferred data continue to have a level of protection essentially equivalent to that under the UK data protection regime, through a risk assessment that takes into account the protections in that safeguard and the legal framework of the destination country. If our assessment is that the safeguard does not provide the required level of protection, we will include additional measures. Appropriate safeguards may include: (1) a legally binding and enforceable instrument between public authorities or bodies; (2) binding corporate rules as defined in Article 47 of the UK GDPR; (3) a contract incorporating standard data protection clauses recognized or issued in accordance with the UK data protection regime; (4) a code of conduct approved by the ICO; (5) certification under an approved certification scheme; (6) a bespoke contract individually authorized by the ICO; or (7) administrative arrangements between public authorities or bodies. If none of the above apply, we may still make the transfer if it is covered by an exception set out in Article 49 of the UK GDPR.
    2. Children Under the Age of 13
      1. All Website users located in the United Kingdom must be at least 13 years of age. If we learn we have received information from a child under 13, we will delete the information. If you have reason to believe that a child under the age of 13 located in the United Kingdom has provided Personal Data to us through the Website or Services, please contact us and we will endeavor to delete the information from our database. If we learn a user is under 13 years of age, we will not disclose any personal information to any third parties unless the user has given opt-in consent. If you have reason to believe that a user is under 13 years of age, notify the Company in order to prevent disclosure of any personal data without opt-in consent.
    3. Local Representative in the United Kingdom
      1. We do not currently offer goods or services to individuals in the United Kingdom, nor do we monitor the behavior of individuals in the United Kingdom. Accordingly, we have not appointed, and do not believe we are currently required to appoint, a representative in the United Kingdom under Article 27 of the UK GDPR. If this changes, we will revisit this section and appoint a representative if required.
Pen Pals. Because letters over texts.
SIGN ME UP